What is your return policy?
Our Return Process is simple and hassle free. You can return your merchandise to our warehouse up to 60 days from your item's ship date.
Returns must be in original condition, unworn/unused with original tags and labels.
Your return item(s) will be inspected upon arrival before your refund is processed. Once we receive the returned merchandise, we will credit your account within 10 business days. Based on your financial institution, it can take up to 2 to 10 business days to reflect on your account statement once your refund is processed.
- Simply login with the email address used to place the order as well as the order number containing the items you wish to return. If you do not have your order number, please select the box marked "I don't remember my Order ID".
1) Contact Customer Service within 7 days (30 days for defective or incorrect items) of receiving your order. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.
2) Once Customer Service has approved your request, please send the item within 5 days and the completed Product Return Form back to us as soon as possible.
3) Once received at our facility, your return will be processed in 5 to 7 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.
If items are returned after our 60 day return policy, we will not be able to accept your return.
Customized items are final sale and cannot be returned. If a customized item is returned, we will not be able to accept the return.
If an item is returned to us in error (order not placed on our site), we will ship your merchandise back to you.
Manufacturer Direct Items have a different return policy, for more information please visit Manufacturer Direct Returns.
Please review our other return instructions for Damaged or Incorrect items.
If you are looking to return a gift you received, please review our Gift Return answer for more information.